Last Updated: September 11, 2026
At Artcrafters Scroll Saw, we want you to be satisfied with your purchase. If you are not satisfied with an item, please contact us so we can help.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return, the item must be:
- Unused and in new condition
- In its original packaging, when applicable
- Returned within 30 days of delivery
Certain items may not be eligible for return if they have been used, damaged, modified, or are otherwise not in resalable condition.
Scroll saw blades must be unused and in their original packaging to be eligible for return. Opened or used packages of blades cannot be returned.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please provide your order number and a description of the problem. We may ask for photographs of damaged merchandise to help us resolve the issue.
If the item was damaged during shipping or we sent the wrong item, we will work with you to arrange an appropriate replacement or refund.
How to Request a Return
Before sending anything back, please contact us through our Contact Us page.
Please include:
- Your name
- Order number
- Item you wish to return
- Reason for the return
Please do not send a return without contacting us first. We will provide return instructions.
Return Shipping
For returns due to a change of mind, ordering the wrong item, or other reasons not caused by an error on our part, the customer is responsible for return shipping costs.
If we sent the wrong item or the item arrived damaged or defective, we will work with you regarding the return shipping.
Refunds
Once we receive and inspect the returned item, we will notify you whether the return has been approved.
Approved refunds will be issued to the original payment method used for the purchase.
Please allow your payment provider additional time to process the refund after it has been issued.
Original shipping charges are generally non-refundable unless the return is the result of an error on our part or the item arrived damaged or defective.
Exchanges
If you need a different item, please contact us. Depending on the circumstances, we may recommend returning the original item and placing a new order.
Items Requiring a Shipping Quote
Some products on our website require a shipping quote before purchase. These products may have different shipping arrangements. If you have questions about returning one of these items, please contact us before shipping the item back.
Contact Us
If you have questions about a return or refund, please contact us through our Contact Us page.
Artcrafters Scroll Saw
USA Sales Only